I got my title from Nancy's post, Adventures in Buying Nothing, only real buying was involved, so Something instead of Nothing.
The Something we needed to buy was a recliner. We first bought a recliner for Bruce 19 years ago (almost--it will be 19 years in September) after his open heart surgery in 2007, because they sent him home (too soon, in my opinion--culture shock Canada to US medical systems--they would not have sent him home that soon in Canada) and he couldn't really lay down and get up and stuff. So before he could realistically come home from the hospital (too soon) I had to go and buy a recliner. Which I did.
I had hoped that one recliner would be enough for one lifetime, but it turns out that it was becoming less comfortable, and if you know Bruce then you know that when he is not comfortable, you find out about it. And I thought, okay--we'll just get a new recliner. They have improved over the years, anyway, so we can get a better one.
Before I decided that we should just bite that buying bullet, he of course was sending me links to this recliner and that recliner and generally reinforcing the idea that he wanted a new recliner. But as I looked at the links, and read the reviews of people who had purchased recliners online, there were those who said "Go to a store. Try out a recliner. Buy the one you like,"
That made sense to me, so I sent him on an errand to go to stores and try recliners. Which he did, but he did not buy one because they are expensive, and he was in sticker shock. Also delivery fees are much higher than they were 19 years ago! (Or even six years ago, which was about the last time we had anything delivered from a furniture store.)
So it looked to him like buying from Amazon, and letting our Prime membership pay for delivery, was a good idea. A better idea.
Okay, so I went along with that. Knowing what features he was hoping for, since he had gone to stores, I found one that met his desires that also included free shipping (and was also much less dinero than any of the store models he had tried) and ordered it. (This was my first mistake.)
It came. And that is when the trouble started. Nobody was home when it was delivered last week (July 15), and Bruce came home from shopping (the rest of us were at school or work) and there was the huge box. Apparently he stood and looked at the box for some time, causing Josie's Ring Camera notification to go off time and again, and she would look at him standing there looking at the box.
Our neighbor Clark also saw him standing, and came over to help. And the two of them opened the box. Which, by the way was quite damaged. (Later, Bruce would show me the Ring Camera video of the delivery of the box. The one man dumped it out of the truck and then flipped it boom boom boom end over end four or five times.) Inside, the chair was also damaged.
Well. That is not what you want to see on a new piece of furniture that you just received. It wasn't in a hidden spot either, just very much in evidence.
So, he sent me this picture at work, and I made my second mistake. I went on Amazon to try to click on one of the options for a dissatisfied customer. And I should have waited--Amazon has a very generous return policy, so there was NO RUSH. And yet, I was too hasty. I should have gone home and looked at the chair, and looked at the box, and taken my time. But no.
At first I clicked on return item, but then I made my third mistake, and changed it to replace item. Which immediately triggered a second chair to be sent to us. I did not realize that it would do that tout de suite like that. Arrgh.
Because when I got home, I saw that there was a bigger problem than just a wrecked brand new chair. There was a bigger problem than just significant damage to the box it came in. Bruce and Clark had basically finished the job of ruining the box that we would need to use to return the chair, AND when I looked in the trash can to pull out the packing material that Bruce had thrown away, there was so much very little there!! I could not believe how flimsily the chair had been wrapped for shipment!! Like, no wonder it got damaged. And watching the video of how the guy unloaded it--it is a wonder there wasn't worse visible damage. (And maybe internal damage too, which we will never know about because we have not tried the chair out.)
Seeing that made me realize that I did not want a second chair from this company!! If they packed it so terribly, and if they had it delivered so carelessly, then the second chair might be as bad as the first, or worse. So I thought that maybe I could change the replace back to refund, but no. That is not an option.
So the next day, I called Amazon Customer Service, and after enduring stupid AI questions from a stupid AI operator, and after asking politely and then demanding and then yelling that I needed to talk to a human, I finally got to talk to a human.
Oh but wait! I forgot to relate the worst mistake--which was not one of mine, thankfully. This mistake was completely mind boggling!! So here is Bruce, this person who "needs" his recliner, and who cuts online calls with his children short because he just can't sit in this (high-backed and in my opinion pretty comfortable) chair, because he needs his neck to be better supported by his recliner. This recliner-addict...wait for it...took apart his old recliner! As soon as the box was delivered! Before he even knew what was inside! And then, when the new recliner was obviously not going to work out, he could not put his recliner back together. So he sat in it leaning it against a wall, with the back kind of connected but not properly.
So once I knew this--he had apparently tried to tell me, but I think my brain just could not compute "I took apart my chair," because WHY would you do that?--Josie and I worked with him to try to put it back together. But like Humpty Dumpty, all the effort we could muster couldn't put the chair back together again. In fact, I think that the back of the chair got broken in the taking apart efforts that I was not there to see, because it was literally not possible to line things up to put it together.
And also...why??? All he had to do was put it on the front porch AS IS, and I would have listed it on the Provo Buy Nothing Group, and someone would have taken it...
Instead, we put it in the van, and in the morning, he took it to DI. He was excited because I told him to just go to wherever his favorite chair he had tried was, and just buy it, and pay the delivery fee and have it delivered.
And so he did. But delivery would not be until Monday. So he took his puzzle chair (which is an office chair) into the TV room and was just uncomfortable for all those many days. Like, he thought he was uncomfortable before, but this took uncomfortable to a whole new level.
In the meantime, I am going back and forth with the Amazon Partner company trying to stop the shipment of the replacement chair. By Friday morning, they were telling me that I needed to call FedEx and stop the shipment. And FedEx is telling me that only they can do it. And they are telling me they did do it. And FedEx is telling me there is nothing telling them to stop the shipment. And both are telling me that what I need to do is to refuse the shipment, because if it is delivered without me refusing it at point of delivery, then I will need to return not one but two chairs.
And one is a problem enough, because I need to somehow recreate a ruined box, and that sucker is heavy to lift into our van, and take it to UPS, which handles Amazon returns.
So Saturday, starting at 7 AM, mostly me, but occasionally spelled off by Bruce or Josie, someone had to be watching for the delivery. It was excruciatingly boring. (Rachel and Miriam were both "here" but had gone for the day with their friend from Georgia so were not pressed into the watching rotation.)
Finally, at some point in the afternoon, I had the idea to use the tracking number the Amazon Partner had given me on FedEx's website, to see if I could pinpoint a window of time, because Josie and I wanted to run to Costco to buy a Costco chocolate cake for Rachel's birthday, which we were going to celebrate on Sunday because Miriam and Kelli would both be there, and neither would be there on Rachel's actual birthday.
Fortunately, that worked, and the window of time was 6:15-9:15 pm. So we left Bruce to watch (because windows of time have been known to be wrong, even when you think you know them) and ran to buy just only what we needed at Costco. (That was not hard because we both strongly dislike the Orem Costco. Too many people. Too much muchness.)
We also picked up pizza for dinner because I didn't want to be cooking and miss the stupid truck, because our kitchen has no windows on that side of the house where the truck would come.
We ate early, so that we would be finished by the time the 6:15 window of time opened, but would intermittently also open the kitchen door to look outside to see if there was a truck in the street. (We had the garage door open, but didn't dare leave the kitchen door open because it was 100 degrees out there.)
When the truck actually came--early!--I was the only one who heard it. The driver was already in the back of the truck about to unload the box and I yelled "Wait! Stop!! We want to refuse this delivery! We have been trying all week (hyperbole!) to stop the delivery!!"
And so he stopped, and he got me to sign the appropriate place on his little device, and then he drove away, and just like that, we had succeeded in refusing the box with the replacement chair inside!!
One down and one to go!!
And then on Monday Bruce's new chair came, and he feels quite relieved with his adventure in buying something he wanted, even though it cost a chunk of change.
And I am still trying to acquire a big enough box to at least be able to patch together some semblance of a box so I can return the damaged chair.
Lessons learned: I mentioned one already, "don't be hasty." I should have taken at least a day, or at least until I got home, to make a choice about how to handle the problem. Lesson two is related: with Amazon orders ALWAYS just return. You can always buy the item again later if you change your mind that you really did want it.
And to finish on a positive note, here is a selfie or two of the girls on July 19, Rachel's not-birthday, after Bruce had gone to bed for lack of a recliner to sit in.
And this one, which I think is so cute of Josie, but that she probably might not like:
So. All is well that ends. And this adventure has really not ended yet. I have one refund for one chair taken care of, and one more to go. And, not being hasty, I have a week or so to figure out how to box up and ship out the last chair, so eventually this adventure will indeed end.